Emails have a 20% open rate. The reason 80% don’t open emails is because they are flooded with spam, offers and scams. Many of the emails don’t even make it to the inbox because your email client flagged it as spam.
Business text messaging is the best way to reach your customers. SMS messages have a 99% open rate. You can’t beat that!
If you had an important message to send your customers like appointment reminders, invoices, major events affecting their purchase, knowing what you know now, would you choose email or text messaging?
When it comes to business text messaging, you need to be sure you are only sending text messages to people expecting it. There is nothing worse that receiving a text message from a company you don’t know or didn’t request.
Under the Telephone Consumer Protection Act (TCPA), businesses may not send messages to consumers without their consent. Even if an individual provides their phone number or has a long-standing relationship with the business, the company cannot text the individual if they have not granted written consent.
With Textodog, you can start having real conversations with your leads and clients within minutes of signing up.
Here are 3 ways of creating a text message to start having conversations with your leads and clients.
– A lead or customer sends your business a text message to your business phone number
– Someone on your sales team sends a message to a lead or client
– The Textodog platform creates automatically a message after an event like a purchase and sends it to a new customer
Regardless, with business text messaging, you are letting your customers know that you are easy to reach if they have questions or concerns.